General terms and conditions of sale

Article 1 – General provisions
The webshop is operated by SANDERS PARTS BV, with its registered office at 9310 Meldert, Vossenhofsweg 13, registered in the Register of Legal Persons under number 0476.893.570 (hereinafter “Sanders Parts”).
These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this website (“the Customer”). Placing an order through Sanders Parts’ webshop is considered an explicit acceptance of these Terms and Conditions, which are published on the website as well as sent with the order confirmation. Other conditions only apply when accepted by Sanders Parts in writing.

Sanders Parts may amend the Terms and Conditions at any time. Any order after the update assumes that the Customer has accepted the Terms and Conditions.
If any of these provisions should not be legally valid for any reason, the remaining terms and conditions shall continue to apply in full.

Article 2 – Price
All prices stated are expressed in euros, always including VAT and all other taxes or duties that the Customer is obliged to pay.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The statement of price refers only to the items as it is described verbatim.

Article 3 – Offer
Despite the fact that the online catalogue and the webshop are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Kennelijke vergissingen of fouten in het aanbod binden Sanders Parts niet. Sanders Parts is only bound by an obligation of means with regard to the accuracy and completeness of the information offered. Sanders Parts is in no case liable in case of manifest material errors, typesetting or printing errors.

The offer is always valid while supplies last and can be amended or withdrawn by Sanders Parts at any time. Sanders Parts cannot be held liable for the unavailability of an item.

Article 4 – Delivery and execution of the agreement
Items ordered via the webshop are delivered to addresses located in the Benelux countries, France & Germany. The Customer may also choose to collect the ordered items from Sanders parts’ warehouse.

Unless otherwise agreed or expressly provided, the items will be delivered to the address provided by the Customer within 30 calendar days of ordering.

Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to Sanders Parts without delay;

The risk due to loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the items.

Article 5 – Right of withdrawal
The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, takes physical possession of the item.

During the reflection period, the Customer will treat the item and its packaging with care. The Customer shall only unpack or use the item to the extent necessary to establish the nature, characteristics and functioning of the item. As soon as a diagnostic device is registered on the Customer, the right of withdrawal lapses.

The Customer can also complete the model withdrawal form or another clearly worded statement electronically and send it via our website If the Customer uses this option, Sanders Parts will promptly send the Customer confirmation of its revocation on a durable medium (e.g. by e-mail).

To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the items without delay, but in any case no later than 14 calendar days from the day on which they communicate their decision to withdraw to Sanders Parts. The Customer is on time if he returns the items before the period of 14 calendar days has expired.
De directe kosten voor het terugzenden van de artikelen komen voor rekening van de Klant.

If the Customer withdraws from the agreement, Sanders Parts will refund all payments received from the Customer up to that point, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Sanders Parts has received the items back, or until the Customer has proven that they have returned the items, whichever comes first.

Sanders Parts will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in this case, no additional fees will be charged.

Article 6 – warranty
, lbSanders Parts is liable for any lack of conformity that exists at the time of delivery of the item and that manifests itself within a period of 2 years from the aforementioned delivery. The Customer must communicate any non-conformity to Sanders Parts in writing within a period of 2 months after its determination. In the absence of such notification within 2 months of its determination, the Customer loses its right to bring a claim for non-conformity against Sanders Parts.

Under no circumstances can the Customer claim the warranty for normal wear and tear of the article, in the event of abnormal use, in the event of non-compliance with the maintenance instructions or in the event of damage to the article due to intent or negligence.

Article 7 – Privacy statement
By placing an order, the Customer declares to have read Sanders Parts’ privacy statement.

Article 8 – Complaints
Any problems or complaints can be reported to Sanders Parts at the following e-mail address:

Article 9 – Miscellaneous provisions
Failure at any time by Sanders Parts to enforce any of the rights enumerated in these Terms, or to exercise any right hereof, will never be seen as a waiver of such provision and will never affect the validity of these rights.

These general terms and conditions are subject to the provisions of Belgian law. In case of disputes, only the courts of the registered office of Sanders Parts are competent, or the courts of the Customer’s place of residence if the Customer is an individual.